BG EN
unimasters
HELP CENTER
Welcome to Unimastes' Help Center and Knowledge Base!

Here you'll find information about shipping & logistics, supply chain management, customs brokerage, cargo insurance, and many other topics.
Featured topics:
Services and Capabilities
Should I ship via air freight or ocean freight?
There are many things to consider when making this decision, but the leading factors are the estimated through transit time and the total costs involved.
Read more
How long can the cargo stay in the warehouse?
5 calendar days are free at the warehouse from the date of discharge. Thereafter storage fees apply.
What are the maximum allowed parameters when importing air cargo?
It depends on the type of service and aircraft. For more information, please contact us.
Quotes, Pricing and Booking
How do I submit a quote request?
You can request a quote by clicking the "Get a quote" link in footer and by filling in your cargo details.
Read more
Does my quote include insurance fee?
No, you need to specify that you want an insurance to be included in the offer.
Read more
What information do I need in order to make a booking?
To handle properly your particular business it is very important that you provide the correct cargo data.
Read more
MyUnimasters
How can I create an account at MyUnimasters?
I order to create an account visit my.unimasters.com and simply fill in your name and e-mail address.
Read more
Can I book a MyUnimasters demo?
Yes, you can book a demo by clicking below. Just let us know when will be the best suitable time for you.
Book a demo
What tracking information can I see in MyUnimasters?
MyUnimasters provides full visibility of your shipment movement from the first to the last mile.
Read more
To see a demo please fill out the below information
We will send you a confirmation.
Cargo Essentials
What happens when my cargo does not fit in a container?
There are other possibilities for the transportation of your cargo in case of oversize dimensions or excessive weight.
Read more
Why is cargo insurance recommended?
Unimasters' team strongly recommends insurance when shipping your cargo. It provides protection against risks of damage or loss during shipping.
What kind of container equipment is available for shipping my goods?
There are different kinds of container equipment - standard dry, high cube, open top, refrigerated, tank, flat rack containers, etc.
Read more
Customs and Compliance
When should duties and taxes be paid when importing goods?
Duties and taxes can be paid right after cargo departs from origin airport. This allows faster process handling after arrival.
Can I book a MyUnimasters demo?
Yes, you can book a demo by clicking here. Just let us know when will be the best suitable time for you.
What tracking information can I see in MyUnimasters?
MyUnimasters provides full visibility of your shipment movement from the first to the last mile.
Can't find what you're looking for?
Our Customer Success Team is here to help.
Hristina
Bankova
Customer Care Supervisor
Niya
Boshnakova
Customer Care Representative
Siyana
Savova
Customer Care Representative
Gergana Chorbadzhiyska
Claims Handling Coordinator
Send us your question:
E-mail
Name
Phone
Your question
Please fill out the below information
A Unimasters Customer Success Manager will contact you.
Made on
Tilda